Birds do it. Bees do it. You do it almost everyday, especially in the office! I’m referring, of course, to handoffs – the act of turning over tasks, information, data, documents, forms, material goods, etc. to a colleague, group, department, etc. Unfortunately, for something that is such an embedded part of our process, the simple fact is that handoffs are a source of immense waste.
Posted at 4:18 PM 1 Comment.